Airport Transportation Terms and Conditions
By reserving a tour online, over the phone, or via email correspondence, you agree to the terms set forth. Your payment and/or deposit with Albemarle Limousine & Travel Service, LLC, Albemarle Coach, LLC, Blue Ridge Wine Excursions, Blue Ridge Excursions Unlimited, or any additional and related organizations acts as an agreement and an acknowledgement that you understand the terms and conditions of the services set forth.
Refunds for airport transfers are only issued for cancellations that are made prior to the chauffeur being dispatched for the reservation. Refunds subject to 4% processing fee.
If reserving via a deposit link, the balance of your service will be billed to your Credit Card on file the business day following the date you make your initial deposit.
* Pick ups occurring 10 minutes after scheduled pick up time incur an hourly fee based on additional hourly rate sheet found here, and any associated parking fees.
Flight Tracking and Delay Notification
Clients are responsible for tracking the status of their flights and notifying Albemarle Limousine of any known delays. If you become aware of a delay, you must contact us immediately at 434-531-5802 and directly notify the chauffeur using the contact information provided.
If notification of a flight delay is received after the chauffeur has already been dispatched to our garage, late fees will be incurred. Late fees are billed at the hourly rate of the reserved vehicle. Failure to notify us of a delay will result in billing for the wait time at the hourly vehicle rate.
Any changes to trips must be communicated in writing to sales@albemarlelimousine.com. For modifications of trips currently taking place please call our dispatch line 434-531-5802 ext 1.
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. It is understood and agreed that the Provider will have no liability to the Client or any other party for any loss or damage (whether direct, indirect, or consequential) which may arise from the provision of the services.
The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.
This responsibility includes, but is not limited to: ensuring that while in Provider’s vehicles there will be no smoking, no use of illegal drugs, and no behavior that is dangerous, out of control or that may compromise and put at risk lives or property.
Sanitation fee for sedans and SUVs of up to $250.00 for spills, bodily fluids, excessive mess.
Mini-coaches and motorcoaches may have fees up to $375.00 for sanitation fee. "You spill? We bill."
FOR EARLY/LATE FEE FOR PICK UPS BETWEEN THE HOURS OF 11 PM AND 5 AM A FEE OF $20.
A 10% GRATUITY WILL BE ADDED TO YOUR SERVICE. GRATUITY FOR 11 PM - 5 AM DISPATCHED RESERVATIONS IS 20%.
CURRENTLY A 3% SERVICE AND a minimum of a 3% FUEL/ENERGY SURCHARGE ARE BEING ADDED TO ALL AIRPORT TRANSFERS.
Albemarle Limousine reserves the right to subcontract services to other for-hire transportation affiliates. Albemarle Limousine only contracts with trusted affiliates whose levels of insurance, safety, and training adhere to Albemarle Limousine standards. We stand behind all of the services we offer, including those provided by sub-contractors.
Photos of vehicles on our website, sent via email, or descriptions of vehicles over phone email, or other forms of communication are meant as a representation of the vehicle(s) you will/have reserved. Due to a constantly updating fleet, routine maintenance, unexpected repairs, and safety precautions, the exact vehicle you receive for service may not be depicted on our site or as communicated. Vehicles may be labeled with our logo: Albemarle Limousine, Albemarle Coach, or may have no logo, and may represent the logo of an affiliate if your services are subcontracted to a trusted affiliate.
Vehicles cannot be loaded beyond seating capacity
The Provider is not responsible for articles left in the limousine.
Limitation of liability extends to and specifically includes lost or damaged items and loss or damage due to conditions beyond Provider’s control such as acts of God, inclement weather and unforeseen mechanical failure.
We reserve the right to substitute another vehicle should inclement weather or mechanical difficulties necessitate such in the interest of safety.
Bringing animals on board must be approved prior to reservation. Animals must weigh 50 lbs or less. Animals that are approved are subject to a $35 fee.
This is an entrance fee and does not cover fees related to additional cleaning, or damage which may be caused by the animal. Any damage or additional cleaning required will be assessed after the conclusion of the reservation and will be added to your bill when your reservation is closed.
IMPORTANT NOTE FOR: Samsung Galaxy Note 7 devices, please notify all passengers not to turn on or charge these devices on board motorcoaches and not to stow them in luggage under the motorcoach. While the Federal Motor Carrier Safety Administration has not yet issued an advisory like the Federal Aviation Administration for aircraft regarding the Galaxy Note 7, ABA feels this is an important safety issue for our members, clients, and industry.
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GENERAL GUIDELINES: Our goal is to meet every passenger and group promptly and efficiently. Clients and passengers can usually obtain the name and cell phone number of their chauffeur or bus captain by calling our office within 24 hours of the pickup. We request all clients provide a cell phone number for the lead passenger as well as an emergency backup number. We will automatically meet our passengers with a name-board sign at airports, hotels and other large venues. Vehicles for larger groups will always have a name-board in the window on the passenger side. The sign will have the passenger’s first initial & last name or the group name. Separate pickup instructions may be substituted for any trip, but may incur additional charges.
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√ DEFAULT OPTION: If no other instructions are given, we will be waiting in front of the building, inside the vehicle. If the passenger has not appeared at the appointed time, we will call the passenger or client phone listed in the reservation. If there is no answer we will leave a message. We will wait 3 more minutes and call each of our contact numbers. If we have not yet heard from the passenger or client, we will call each of our contact numbers every 5 minutes until 30 minutes after the appointed pickup time. If we have not been able to contact the passenger after 30 minutes, we will assume the passenger is not coming and any “NO SHOW” charges will apply.
°OPTION TWO – NO CALLS: We will be waiting in front of the building, inside the vehicle. If we have had no contact by the passenger after 30 minutes from the appointed pickup time, we will assume the passenger is not coming and any “NO SHOW” charges will apply.
°OPTION THREE - AUTHORIZED WAIT – ONE CALL: We will be waiting in front of the building, inside the vehicle. If we have not heard from the passenger or client by 2 hours after the appointed time, we will call each of the contact numbers starting with the client and leave a message. After 4 hours, we will call each of the contact numbers again, starting with the client. If we have not been able to make contact, we will assume the passenger is not coming and any “NO SHOW” charges will apply.
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▪Limousines, Minibuses or Buses
If no other instructions are given, we will park as close to the entrance door as safely possible, exit the vehicle and announce our arrival at the door or reception area. In many locations, we cannot leave the vehicle. If that is the case and if the passenger has not appeared at the appointed time, we will call the passenger or client phone number listed in the reservation. If there is no answer we will leave a message. We will wait 3 more minutes and call each of our contact numbers. If we have not yet heard from the passenger or client, we will call each of our contact numbers every 10 minutes until 1 hour after the appointed time. If we have not been able to contact the passenger after 1 hour we will assume the passenger is not coming and any “NO SHOW” charges will apply.
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● Celebrity & Public Figure Special Arrival Procedures:
When meeting a celebrity or well-known, high-profile public figure, a computer printed name-board sign will be used unless the chauffeur and passenger know each other. Alternative wording for the sign (A/K/A or Last Name Only) may be provided by the client.
An additional Meet & Greet ($25 per hour/$50 minimum) can also be arranged which might include a greeter permitted past security to meet the passenger or an additional person meeting the passenger to assist with bags or to walk the passenger to the waiting vehicle and chauffeur. In reverse, a separate greeter for outbound passengers might be able to pre-issue a boarding pass and luggage tags if furnished with enough ticketing information to access these through the airlines. Meet & Greet ($25 per hour/$50 minimum)
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