Chauffeur Handbook
Last Modified May 19, 2021
If you find any part of this Chauffeur Handbook that seems to inaccurate or out of date or lacking in information please notify us via this email address: operations@albemarlelimousine.com
Section A - Proper Workplace Appearance and Attire
An important thing to keep in mind is it’s not just what you wear, but how you wear it. As such, we have standards for appropriate hair length, facial hair, etc., and just like with attire we reserve the right to send you home and give the day’s job to someone else if you don’t meet those standards. Like with anything else, if you are unsure, ask! We are considered a luxury transportation for hire and we put an emphasis on LUXURY.
These grooming guidelines apply for ALL CHAUFFEUR WORK with Albemarle Limousine:
All clothing items must be clean, neatly pressed, and professional.
Shoes must be clean and polished.
No athletic shoes
No Topsiders
No open toe sandals/shoes
Only conservative jewelry may be worn.
For women:
No earrings longer than 1 inch
No hoops
Nose rings must be small studs under an ⅛” in visible diameter and length
An approved or appropriate scarf, or an approved and appropriate necklace, or broach, etc. must be worn to complete an outfit.
No holiday or political designs
For men:
Earrings or nose rings must be small studs under an ⅛” in visible diameter and length
No holiday or political designs
Hair should not touch the collar of your shirt or should be pulled into a neat, appropriate ponytail.
All hair and facial hair must be neatly groomed.
No beards longer than the “classic” close to the face, neat and trim
Hair must be a natural hair color
For men, hair should not touch the collar of your shirt or should be pulled into a neat, appropriate ponytail.
No fragrances, colognes, strong soaps, body sprays, etc. - smell neutral!
No smoking prior to picking up and dropping off your client.
No undergarments should ever be visible.
No head scarfs, bandanas, hats, other head coverings or wild colors
*Head coverings that are a part of daily religious practices are permitted (ex. Yarmulke, Turban, etc.)
For women, hair must be clean, neat and either styled or pulled into a neat, appropriate ponytail.
Fingernails should be trimmed, clean and neat.
Tattoos should be covered by clothing.
Section A.2 – Dark Suit Attire
Dark Suit Attire is the standard dress code for all non-wine trail work.
Dark Suit Attire includes:
Black suit pants (or skirt/dress for women)
Matching black suit jacket and/or matching suit vest.
Neatly-pressed button-down white shirt (collared or collarless blouse or dress shirt for women)
Conservative necktie (may be a bowtie) (For a woman, an approved or appropriate scarf, necklace, broach, accessory, etc. must be worn to complete an outfit.)
No logos, graphics, words, or inappropriate or offensive symbols
Polished formal dress shoes
Must be leather or leather in appearance
No sneakers, topsiders, or informal in appearance shoes
Appropriate black socks (or hose for women)
Belt: Conservative in design and appearance that matches shoes
**Dresses must be modest with no plunging necklines or skirts that do not cover the entirety of the body when bending over or moving around. Clothing must cover undergarments. Skirts cannot be too loose or flowing.
Section A.3 – Wine Trail Attire
Wine Trail Attire is the standard dress code for wine excursions, brewery tours, or other craft beverage tours. Formal Dark Suit Attire is also appropriate for the Wine Trail.
Wine Trail Attire includes:
Dress slacks or suit pants (or skirt/dress for women)
Black
Gray
Dark Blue
Tan / Cream
Optional jacket
Neatly-pressed button-down shirt (collared or collarless blouse or dress shirt for women)
Shirts do not have to be solid colors, but should not be overtly flashy or clashing
Shirt can be the following colors/styles:
White
Light shades of any color
Approved subtle designs or stripes
NO heavily color-saturated shirts
NO flashy patterns
NO busy patterns
Necktie (may be a bowtie) (or for women, an approved or appropriate scarf, or an approved and appropriate necklace, or broach, etc. must be worn to complete an outfit.
No logos, graphics, words, or inappropriate or offensive symbols
Polished formal dress shoes
Must be leather or leather in appearance
No sneakers, topsiders, or informal in appearance shoes
Appropriate dress socks
Belt should match shoes
*Dresses must be modest with no plunging necklines or skirts that do not cover the entirety of the body when bending over or moving around. Clothing must cover undergarments. Skirts cannot be too loose or flowing.
The below is NOT permitted attire:
Open toed shoes
Topsiders
Athletic shoes, tennis shoes, rubberized shoes
Informal “dress” shoes
Khakis
Jeans (of any color)
Cargo shorts or pants
Sleeveless shirts
Polo shirts
Clothing that is too informal
Clothing that is too tight / too revealing
Clothing that is too loose or not properly worn or fitted
Ill-fitting clothing
Head scarfs or wraps
Exception: Head coverings that are a part of daily religious practices are permitted (ex. Yarmulke, Turban, etc.)
A professional image is very important for our company’s reputation and we take it seriously.
If you have any questions about what you can and can’t wear, please ask!
Send a photo of you wearing an outfit to compliance@albemarlelimousine.com at least 7 business days prior to a date you wish to wear an outfit for approval.
Section B – Availability, Scheduling, and Requesting Time Off.
It is each chauffeur’s responsibility to record his or her hours worked and communicate these to the management team using our scheduling app in advance of the payroll date.
Payroll is submitted Wednesday of each week, for the preceding Monday through Sunday work week, and direct deposits typically arrive in accounts by Friday. Please submit any questions, concerns, or updates to your hours before that day to be addressed before payroll is submitted. Corrections, unrecorded hours, etc. received after payroll is sent to bookkeeping will still be addressed, but recorded in payroll for the next pay period.
Section B.1 – Time Tracking
All part-time chauffeurs should regularly update the availability section of our scheduling app with any changes to their regular availability due to school, work, and family commitments.
We will notify you of upcoming jobs via text message, phone call, and/or email. You should respond promptly to confirm your availability for work. We strongly suggest you check your voicemail, email, and text messages on a daily basis in order to remain informed on available work and updated trip information.
All overtime (hours worked in excess of 40 hours in one week) must be approved by AL management. It is your responsibility to notify management if you are scheduled to work more than 40 hours in one week.
For operators of Commercial Motor Vehicles (vehicles designed to carry at least 9 passengers including the driver): It is your responsibility to complete Hours of Service (HOS) logs in compliance with Federal D.O.T. regulations. This includes:
Tracking Hours of Service in your ELD and app installed on your phone
Notifying management in the event that an assigned job will cause an Hours of Service violation
Notifying management immediately of an ELD malfunction
Maintain accurate backup logs in the event of an ELD malfunction. 9Submitting handwritten copies of Driver's Daily Log or manually entering accurate On Duty and Drive Time in ELD software on your phone)
Section B.2 – Requesting Time Off
If you will be unavailable to work on a certain date or range of dates (because of other work/school commitments, travel, etc.), please submit a time-off request via email at least three (3) weeks in advance. We cannot guarantee every time off request but we will do everything we can to honor them as business needs allow.
Section C – Your Pre-run Responsibilities
Once you confirm your availability for a job with us, you will be emailed a trip itinerary and any necessary additional information. Once you accept a job from us, you are responsible for preparing appropriately.
Section C.1 Your pre-run responsibilities include:
Being on time. “On time” in ground transportation means 15 minutes prior to scheduled pickup. Arriving 30 minutes early is standard for a wedding get-away.
Being late, even by 1 minute, cannot be tolerated.
Understandably, there are traffic conditions that may cause you to be late for a scheduled pickup. Keep traffic patterns in mind when timing your departure from the office.
If you are going to be late for your pickup, you must call dispatch immediately. We will call the client if we feel it is necessary. DO NOT wait for the client to call us wondering where their vehicle is - this will be unacceptable.
If your trip is an early one, please set two alarms and respond to company-provided wake-up calls.
Mapping out the pick up, drive-to and drop-off locations. This includes driving to locations you have never visited before. If you have any questions or concerns regarding your trip itinerary, you are responsible for contacting AL management.
Tracking flight arrival times (Airport Arrivals): For airport arrival pickups, you will be provided flight information. Please track the client’s arrival time using the airport website and contact dispatch to arrange early/ or late vehicle pickup if the flight arrival time changes.
Helpful resources include arrival airport websites as well as flightaware.com.
For Wine Trail Guides: preparing useful winery information using the Wine Trail Book. Focus on the human-interest stories that make each winery unique - let the tasting room staff focus on wine expertise. NOTE: For most wineries and breweries on the Monticello wine trail, we have a staff-researched and written article we can provide. If you need this information, just ask!
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Section C.2 Additional Pre-run Policies:
If, in the case of an emergency, you become physically unable to carry out a job you have accepted, you must contact AL at least eight (8) hours before your scheduled arrival time. Give management ample time to replace you on a run.
Any chauffeur who misses an assigned job without having received direct permission from AL management may have their employment terminated.
Every job is assigned to a particular chauffeur and a particular vehicle. You may not complete your job in a vehicle other than the one you are assigned, and you may not change a contracted run with another chauffeur without management approval.
Section C.3 Drug & Alcohol Policy:
AL has a standard of conduct which prohibits the unlawful possession, use, or distribution of illicit drugs and alcohol by employees on AL property and/or client sites or as a part of AL’ business activities. AL will impose disciplinary sanctions on employees ranging from educational and rehabilitation efforts, up to and including expulsion or termination of employment, and referral for prosecution for violations of the standards of conduct. Each situation will be looked at on a case-by-case basis.
It is the goal of AL to maintain a drug-free workplace. To that end, AL has adopted the following policies:
The unlawful manufacture, possession, distribution, or use of controlled substances is prohibited in the workplace. Employees who violate this prohibition are subject to corrective or disciplinary action as deemed appropriate, up to and including termination.
As an on-going condition of employment, employees are required to abide by this prohibition and to notify, in writing and within five (5) days of the violation, her/his supervisor of any criminal drug statute conviction they receive.
If an employee receives such conviction, AL shall take appropriate personnel action against the employee, up to and including termination.
The HR Manager will provide written information about drug use, counseling and treatment upon request.
AL reserves the right to search and inspect for the maintenance of a safe workplace.
Consumption of alcoholic beverages and/or any mood-altering drugs used 12 hours before or anytime during scheduled working hours is grounds for dismissal and prosecution to the fullest extent of the law. Consumption of alcoholic beverages and/or drugs or contribution to such while on Albemarle Limousine & Travel Service, LLC, property or in Albemarle Limousine & Travel Service, LLC, vehicles at any time is grounds for dismissal and prosecution to the fullest extent of the law.
Consumption of alcoholic beverages will be occasionally permitted during management-sanctioned Wine Education events for Wine Trail Guides not scheduled to operate vehicles.
Section D – During the Run Policy:
Chauffeurs are responsible for having all materials for their scheduled jobs when they depart AL office to their pickup location.
Clock into BambooHr when you arrive at the garage.
Use a smartphone or tablet to log into DriverAnywhere to see the most current information regarding their reservation
Log into Samsara and select your vehicle
Reference the DriverAnywhere Service Type Codes Cheat Sheet to see sert ice inclusions: https://www.albemarlelimousine.com/chauffeur-sop-and-safety-blog/2021/5/11/driveranywhere-service-types-codes-cheat-sheet
Using Samsara conduct a DVIR: A pre-trip and post-trip vehicle inspection sheet
Waters for clients
Umbrella
Trash bags
All credit card balances will be handled by AL Sales and Office staff. Final billing will be handled by office staff promptly next business day.
Section D.1 – Pre-trip Vehicle Inspection:
BEFORE leaving for your trip, note any and all damage to the vehicle’s interior and/or exterior in the appropriate section of the DVIR. Also note any non-functional feature or missing items. For all vehicles with at least 9 passengers (including driver), please use the appropriate Vehicle Inspection Sheet.
In the case of any vehicle damage you notice to your vehicle prior to leaving Albemarle property, you must:
Take photos of the damage before your trip and note them accordingly to management
If any defects are present that would prevent you from safely operating the motor vehicle, or would cause a breakdown, contact management immediately to arrange for corrective action.
Any damage not accounted for through the above policies becomes the full responsibility of the chauffeur.
If a vehicle is listed as UNSAFE in Samsara or if you find the vehicle to be UNSAFE alert dispatch immediately.
Section D.2 – Cell Phone Policy:
While working, chauffeurs must carry their cell phone at all times and it must be turned on and charged.
To respect the client’s experience, ringtones should be silenced at all times that the client is in the car.
Management will, on occasion, communicate with drivers via text message. Please ignore text messages while driving; it is unsafe and illegal to either send or read text messages, emails, etc. while operating a motor vehicle.
When the vehicle is in a parked position, check your phone for communications from dispatch and respond in a timely manner.
Use standard GPS, not a smart phone GPS, unless there are extenuating circumstances.
Failure to adhere to these policies will be grounds for disciplinary action or dismissal.
Section D.3 – Collecting Payment
Clients may pay by cash, check or credit card. Cash or check should be turned in with the envelope provided with your trip materials. Any gratuity added should be noted on the trip sheet.
You may call dispatch at the end of your run to have them provide credit card information over the phone. For runs that finish after 6pm, please make a note on your trip sheet for dispatch to contact the client to obtain credit card info.
To protect client identity and personal information, DO NOT ask the client to write credit card information on the trip sheet.
Section D.4 - Quiet car policy and Client Confidentiality.
Chauffeurs must allow for a quiet ride. It is the expectation of our clients that they will be able to use their ride for work or their own personal business. At the beginning of the run, address your client with a friendly greeting. Ask if they would like music, if the temperature is comfortable for them, and inform them of the bottled water that is available. Once these items have been addressed, please refrain from speaking to clients unless they speak to you directly.
For wine tours, chauffeurs assigned as Wine Trail Guides operate on a different policy - you are expected to engage the client with background information about the wineries they will visit.
Business travelers may choose to use their time in the vehicle to make business phone calls or engage each other in sensitive conversations. ALL CLIENT CONVERSATIONS ARE CONFIDENTIAL - it is not the business of the chauffeur to listen or interject in the conversation, and no information overheard from clients may ever be shared with anyone, period.
Section D.5 - Client Alcohol Policy
There can be no alcohol consumed in the vehicle if a minor is in the back compartment of the vehicle.
If there is one minor person in the back of the vehicle, you treat the entire group as if they were minors. We have a ZERO tolerance for alcohol and minors.
Clients may bring alcohol, if every Client is 21 or older. Alcohol must remain in the back compartment of the limousine/vehicle or in the trunk. No Client may bring alcohol into the front compartment with the Chauffeur. Alcohol cannot be consumed OUTSIDE the vehicle.
Chauffeurs are never permitted to purchase alcohol for a Client, unless it is a part of an All Inclusive Wine Tour Package.
Section D.6 – Collecting Payment for Extra Time.
If a chartered run goes more than 14 minutes past the scheduled drop time, the client will be billed for extra time. Please contact dispatch for final pricing on extra time. Do not quote the client any price other than what is communicated to you by dispatch or written on the trip sheet.
The client is responsible for the bill and as such only the client can approve additional time or an alteration to the reservation. For example, additional time may be requested by a member of the wedding party or a member of the family who is not the client. This must be approved by the client or a new reservation needs to be made. For Farm-in work, the affiliate transportation company is the client and must approve any changes to the itinerary. Contact Dispatch for assistance.
Any chauffeur who takes or accepts money not due to him/her will have their employment terminated. This includes listing as a gratuity amount paid for an extra stop or payment on extra time and therefore due to Albemarle Limousine & Travel Service, LLC.
Section D.7 – Maintaining Vehicle Cleanliness and Professional Appearance:
Chauffeurs must maintain the cleanliness of their vehicle between runs and throughout the entire service. Each time the client exits the vehicle, the chauffeur is required to clean the interior of the passenger area for the client and secure any glasses or bottles before moving the vehicle.
Chauffeurs must never lean or allow anyone to lean on the vehicle at any time as it causes small dents, indentations and scratches and looks very unprofessional in the public eye.
A chauffeur must maintain a calm and professional attitude and appearance at all times when representing Albemarle Limousine & Travel Service, LLC. This includes proper language (no slang and absolutely no profanity) and appropriate body language and gestures (no hands in your pockets, slouched posture, folded arms etc.)
Section D.8 – All AL Vehicles are NON-SMOKING:
All Albemarle Limousine & Travel Service, LLC, vehicles are non-smoking. No one, including the chauffeur, is allowed to smoke anything in the vehicles at any time, under any circumstances. If a client requests to smoke, find a safe place that the client can exit the vehicle and allow them to smoke OUTSIDE the vehicle.
Section D.9 – Vehicle Decorations:
At the end of a wedding charter, all window decorations must be thoroughly cleaned off of the vehicle before returning the limousine to base.
Chauffeurs must never allow tape or any other items to be placed on or near any part of the vehicle.
NOTE: On certain occasions clients, photographers, or planners will have received advance permission from AL management to make certain decorations (adding flowers, etc). This will be communicated to you in your pre-run materials. If you are ever unsure about whether a decoration has been permitted, CONTACT DISPATCH.
Section D.10 – No shows
When a chauffeur attempts to provide a pick up service and the client cannot be located after at least 20 minutes wait time, the chauffeur is required to contact a manager to receive permission to terminate the run as a "No Show". Attempt to contact the client via email and phone, at least twice each mode of contact, during this 20 minute wait period.
AIRPORT no shows are given a total 35 minute allowance from the time the flight actually lands (not scheduled time but tracked flight landing time). If after attempting at least twice to contact your client via phone and text, 35 minutes have transpired from flight landing time, contact dispatch to request permission to consider the service a NO SHOW. Do not leave without checking with dispatch. This will be considered abandonment of job and you may not be paid for the reservation, and may be met with other disciplinary action measures. If dispatch cannot be reached or is off duty, you must wait an additional 15 minutes past the initial 35 minute wait and attempt at least twice more via both phone call and text to reach your client. vAt this point, with dispatch off duty or not able to be reached you may consider the reservation a NO SHOW.
Section D.11 – Other During-the-Run Procedures:
A chauffeur must accept instruction from the contract holder only and if the chauffeur is released early, the chauffeur is required to get signed authorization, on the contract, from the contract holder. Remember the client is responsible for the bill. So, only the client can approve additional time or altered reservation. For farm in work, the transportation company is our client; they must approve any changes. If you are unsure about authorizing additional time, please contact dispatch.
Chauffeurs must maintain control of their charter and vehicle at all times. Be firm on policy while serving your clients appropriately.
A chauffeur may never terminate a run prior to the scheduled drop time without permission from management. In the event of an out of control situation, the chauffeur is to remove him/herself, any uninvolved clients and the limousine from immediate harm/damage and contact proper authorities and management of Albemarle Limousine & Travel Service, LLC.
Please advise wine tour clients on the atmosphere of the tasting rooms you are visiting. Advise guests that they may be refused service by the winery if they create a ruckus or are obviously drunk.
Dispatch is available by phone to answer questions or resolve issues. For a reservation you are about to drive, or are actively driving, please contact dispatch at 434-282-3229.
Section E – Safe Vehicle Operation and Accidents/Collisions:
Section E.1 – Safe Vehicle Operation, Licensing, and Obedience of Traffic Laws
You are required to follow all traffic and speed laws, whether or not a client is present in the vehicle. Speed laws include not driving over the speed limit and taking into account lowering speeds for specific road conditions or road hazards. Please keep in mind the comfort and safety of the client.
Any chauffeur exceeding the speed limit, driving in an unsafe manner or otherwise not following traffic laws will be reprimanded and/or have their employment terminated.
Any chauffeur who receives a citation, either a moving violation or a parking citation, in an Albemarle Limousine & Travel Service, LLC, vehicle, is required to report the incident immediately to AL management in writing. Chauffeurs will be responsible for all fines and may face termination.
Chauffeurs are required to report in writing any and all moving violations in their own personal vehicles to AL Management - including DUI citations - within 3 business days of the violation.
Any chauffeur bringing an unauthorized person on a contracted run will have their employment terminated. NO EXCEPTIONS. Unauthorized persons include spouses, friends, fellow unassigned chauffeurs or unassigned trainees and anyone else that is not by invitation of the contract holder or AL Management.
Section E.2 – Driver Training
All drivers, before operating an Albemarle Limousine vehicle, will undergo training on the specific class of vehicle they may operate during a trip with an experienced chauffeur.
Additional training sessions may be scheduled to improve the driving skills of the chauffeur, as deemed necessary by AL management.
Drivers will be evaluated on their ability to safely operate the vehicle and follow all traffic laws. Drivers will be shown how to complete any necessary pre- and post- trip inspections and complete inventories of vehicle supplies.
Section E.3 – Traffic Accidents
In the event of an accident/collision, remain calm and bring the vehicle to a safe, stopped position.
Assist injured persons to the best of your ability.
Immediately call the Police and then call Albemarle Limousine Dispatch. The chauffeur should not discuss the incident with anyone other than the police and Albemarle Limousine & Travel Service, LLC, management. The chauffeur should never discuss fault with the other party or with witnesses.
Each vehicle is equipped with an envelope containing accident reporting materials compiled by our insurance company, Lancer Insurance. Ask witnesses to complete the enclosed “Passenger Courtesy Cards”; collect these and return to management.
Take pictures of the vehicles and the road conditions using the guidelines enclosed in the Philadelphia Insurance envelope. Do not take pictures of the injured parties.
Section E.4 – Chauffeur Responsibility
Any chauffeur who is involved in an accident must report the damage to AL management through the above procedures. Failure to report damage is grounds for termination.
Any chauffeur who is involved in an accident will be subject to appropriate disciplinary action including, but not necessarily limited to, suspension and/or probation. Employees may be required to pay for the costs of repair if the employee engages in misconduct or a culpable degree of negligence.
All chauffeurs understand and agree if they are involved in an accident and it is determined that the employee acted with a culpable degree of negligence, the chauffeur is responsible for the insurance deductible up to $1,000.00.
Section F – Post-Run Policies:
Section F.1: Refill Gas Tank Before Returning Vehicle
If the gas tank is less than ¾ full, the chauffeur MUST refuel the vehicle before returning it to AL.
To refuel, MUST use AL fuel stations at Avon St location.
Only exceptions to this are should you be on a reservation and be required to refuel in order to make your reservation and return trip back to Avon garage
When the client drop-off time is between 12:00 AM midnight and 7:00 AM, some filling stations will be closed. During these hours, refuel your vehicle at a filling station along your route back to AL if possible, but do not go out of your way to find an open filling station.
If you are unable to refuel your vehicle for this reason, please notify dispatch immediately here: https://www.albemarlelimousine.com/issues
Vehicles and Fuel Types: (VERIFYING THIS)
Vintage Limousines MUST be refueled using 93 Octane premium gasoline when available, and never less than 91 Octane premium gasoline.
SUV/YUKON MUST be refueled using 89 Octane midgrade gasoline.
Jetta MUST be refueled with Diesel
14 Passenger Vans MUST be refueled using 87 Octane regular unleaded gasoline.
Mercedes Sedans MUST be refueled using 87 Octane regular unleaded gasoline.
019 MUST be refueled using 87 Octane regular unleaded gasoline.
034 MUST be refueled with Diesel
47 Passenger Coaches must have Diesel
Section F.2: Return Procedures
Return your vehicle to the location at which you picked it up, unless directed otherwise by AL management.
Log payment information on the Dispatch Return Checklist. Place payment in an envelope and drop in the safe. Place key on the appropriately-labeled hook on the pegboard in the back office.
Remove all food and beverage supplies from the vehicle. Empty waters and ice packs from the coolers and place in the appropriate refrigerator/ freezer. Place used wicker baskets and empty coolers in the supply room.
Report any lost or found items to Dispatch. Note on dispatch return checklist and also notify manager in person if during normal business hours.
Remove all trash and miscellaneous items from the interior of the vehicle. Wipe down seats with a damp rag, shake off floor mats, wipe up dirt and dust as necessary.
Report any difficult stains, etc. as well as any damage to the vehicle in the “Post-trip Vehicle Inspection” section of the Dispatch Return Checklist.
Please record all Vehicle Issues during your Pre or Post Trip Inspections in SAMSARA. Please use the below form for any other non-vehicle related issues. The ONLY reason NOT to fill this form out is if EVERYTHING WAS PERFECT! Please provide any and all feedback that impacted the experience for you or for the client. https://www.albemarlelimousine.com/issues
Lost and Found: All items left in vehicles by clients are to be returned to dispatch at once. Chauffeur is to immediately inform dispatch or management about item(s) left by clients then promptly hand item over to management. Management will then notify client as to the item(s) that were recovered and make proper arrangements for the return of such.
Ensure the tank is filled ¾ to full upon return
If you need to be reimbursed for any expenses placed on a personal credit card or paid via cash please follow this procedure: https://www.albemarlelimousine.com/chauffeur-sop-and-safety-blog/2018/12/20/reimbursements
Section F.3: Post-trip Vehicle Inspections for CMVs:
For each trip completed, chauffeurs are required to complete a DVIR in SamsaraVehicle Inspection Sheet per DOT regulations.
Please turn in completed Vehicle Inspection Sheets for all trips completed in the coaches. They should be attached with your trip sheet and DVIR upon return to the office.
For any item marked “X,” provide a description of the issue in the notes section, and notify a manager via email (and if possible, via text or phone call or in person) immediately, so that appropriate corrective action can be taken before the vehicle is dispatched again.
Section G – Office Policies and Communication:
Section G.1 – General Office Policies:
Once a vehicle has been returned to the shop, it is to remain at the shop. The vehicle may not go back out unless there is prior approval from management. Limousines may never go home with a chauffeur without prior management approval, and may never be used to stop off to take care of personal business.
There will be no smoking allowed in any of the offices, garage areas, or common areas of Albemarle Limousine & Travel Service, LLC (AL), including the supply room and prep areas. Every effort must be made to keep the premises in showroom condition as clients are welcome to view our facilities at any time.
While in the shop or on the road, chauffeurs must never leave keys in or near the vehicle for risk of theft. At the end of the work day, all keys must be placed in the corresponding key storage method / hook. If a chauffeur takes keys home, they must be returned to Albemarle Limousine & Travel Service, LLC, immediately.
Chauffeurs are required to clean up after themselves and should not litter or leave any personal items in the garage areas, offices, supply room, or restrooms.
Please provide any and all feedback that impacted the experience for you or for the client. https://www.albemarlelimousine.com/issues
Section G.2 – Communication Policies:
A professional chauffeur should never show dissatisfaction with the vehicle they are assigned, the reservation they are assigned, nor with the company. Especially in front of a client. If a client has a complaint during the service, write up their comments on the Dispatch Return Checklist and submit at the end of the trip. https://www.albemarlelimousine.com/issues
Any concerns or complaints that a chauffeur has with Albemarle Limousine & Travel Service, LLC, or policies or procedures developed by Albemarle Limousine & Travel Service, LLC, should be brought directly to AL management. https://www.albemarlelimousine.com/issues
Albemarle Limousine & Travel Service, LLC, chauffeurs need to think of themselves as an extension of the sales department and should always promote the business in a positive way and encourage people to call in or come down to visit our company. Passing out business cards, flyers, and brochures is recommended and encouraged.
Anytime a chauffeur is not 100% confident in making a decision they are encouraged to ask questions to dispatch or a manager of Albemarle Limousine & Travel Service, LLC.
CHAUFFEUR’S AGREEMENT
I HAVE RECEIVED/PRINTED A COPY OF THE EMPLOYEE MANUAL OF POLICIES AND PROCEDURES. I HAVE READ THE MANUAL AND UNDERSTAND EVERYTHING CONTAINED WITHIN. I UNDERSTAND THAT WHILE WORKING WITH ALBEMARLE LIMOUSINE, I AM TO FOLLOW THESE GUIDELINES AS STATED. IT IS MY RESPONSIBILITY TO LEARN THESE POLICIES AND PROCEDURES. I UNDERSTAND THAT ANY VIOLATION OF THESE POLICIES AND PROCEDURES WILL SUBJECT ME TO POSSIBLE TERMINATION OF DUTIES AS AN EMPLOYEE. I UNDERSTAND THAT IN ORDER TO MAINTAIN THE HIGHEST STANDARDS OF EXCELLENCE, MANAGEMENT RESERVES THE RIGHT TO MONITOR ANY AND ALL ACTIVITIES PERFORMED BY A CHAUFFEUR WHILE THEY ARE ON DUTY, WITHOUT PRIOR NOTIFICATION.